Terms of business

By phone: +49-511-717054 Monday to Friday during office hours
By fax: +49-511-717083
By letter or postcard to:
Nicola Krämer, Lister Damm 13, 30163 Hannover, Germany

 

Or simply order online in our web shop.

 

If we ship by DHL parcel (but not for envelopes), you will receive an automatic email when we ship which tells you the parcel number. Click on the internet address (URL) in the email to go to the online DHL service for parcel tracking which tells you about the status of your shipment. The online tracking service is only available for destinations in W. Europe.

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The following terms of business apply to all orders, offers, shipments and services. You can find information on cancelling your order on a separate page "Cancellation".

 

For security reasons your address and ordering information are handled confidentially in accordance with our privacy policy. Older versions of the terms of business loose their validity when a newer version is published. 

You have made a binding purchase agreement as soon as you have received the confirmation email or the items you have ordered. You have made the agreement with Nicola Krämer, Lister Damm 13, D-30163 Hannover, Germany. The applicable price for the goods is the price which was valid when you placed your order. Older versions of the product catalogue and price list loose their validity when newer versions are published. The terms "product catalogue" and "price list" also refer to the online versions in our shop.

Delivery times are shown in the descriptions of the products. We normally ship parcels with DHL.Delivery on a pallet is also possible on request.

 

We can also ship to a DHL Packstation (automated parcel collection service) subject to the max. parcel size limitations.
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We specify a delivery time of 4 - 7 working days for Terra-S products. They are always shipped from the factory and usually with a transport company and not as a parcel.

 

Use the original packing material if possible. Shipments up to 2 kg in weight can be sent as a small packet, up to 20 kg as a DHL Parcel. Suitable address labels should be available from any post office.

We will require proof that you have returned the goods (e.g. receipt from the post office).
Please write to us if you want to return shipments which weigh above 20 kg. We will contact you as soon as possible to discuss the best way to ship.

 

If you want to return only part of the order, please pay the amount on the invoice minus the gross value of the goods you want to return.

 

To allow us to credit your account if necessary, please tell us your IBAN and BIC (or account number, the account holder, the name of the bank and the sort code). We will credit your account without sending a separate email or letter.
If you would like a different arrangement, e.g. to order something else, please let us know in writing.

Payments for shipments within Germany can be made by Proforma invoice (bank transfer), PayPal, credit card or COD

 

Proforma invoice:
You should receive an automatic confirmation email shortly after placing your order which details your order including the total amount. Please pay the total amount without delay to the bank account shown in the email. You will receive a proper invoice marked "payment has already been received" when you receive the shipment.

 

When you make your payment, please enter the invoice number (or the Order ID from the order confirmation - letter G plus 4- or 5-digit number) as "notice to payee.

 

UK customers: We also have a UK bank account which may be more convenient for you - ask us for the account number and sort code.

 

PayPal:
This internet payment system is secure, does not cost you anything extra, provides buyer protection and simplifies above all international payments. For more information about PayPal see www.paypal.com.

Our PayPal address for payments (not for messages) is info@imgarten.de

 

COD (cash on delivery):
When the delivery arrives, you must pay the postman the total amount including charges for the COD service (6,00 Euro).

 

Payments for shipments outside of Germany must be made in advance by bank transfer, PayPal or credit card. Payment by COD is only possible for shipments within Germany.

 

Bank transfer:
You should receive an automatic confirmation email shortly after placing your order which details your order including the total amount. Please pay the total amount without delay to the bank account shown in the email. You will receive a proper invoice marked "payment already received" when you receive the shipment.
When you make your payment, please enter the Order ID from the order confirmation (letter T plus 4 digits) or the invoice number (if available) as "notice to payee"

 

UK customers: We also have UK bank account which may be more convenient for you - ask us for the account number and sort code.

 

PayPal:

Our PayPal address for payments (not for messages) is info@imgarten.de

 

Visible transport damage should be notified immediately to the postman. Please ask the postman to write and sign a note about this. If the goods are damaged too, please notify us in writing or by email without delay, at the latest 24 hours after receiving the goods.

 

Keep the damaged goods and the packaging until the claim has been settled. You may need to prove the damage or send a photo to the shipping company.

 

According to the terms of business of DHL, for shipments outside of Germany you - as the recipient of the goods - must notify the damage to the DHL office in your country within 7 days.

 

Keep the damaged goods and the packaging until the claim has been settled. You may need to prove the damage or show it to the DHL office in your country.

 

DHL contacts for notifying transport damage (examples):

 

Austria: DHL Express Customer Service tel. 0820-55 05 05. For further information see www.dhl.at.

 

Switzerland: DHL Customer Service tel. 0848 711 711. For further information see www.dhl.ch.

 

When you contact DHL: They will ask for the parcel number which is on the address label. If you are not certain about this, ask us for the parcel number.

 

For DHL in other countries: Go to the DHL web pagewith the internet code for your country (example: England www.dhl.co.uk, Sweden www.dhl.se and France www.dhl.fr) to get the phone number for the customer service.

 

Please contact us if you need help for other countries.

Please keep the invoice. The statutory warranty conditions apply.

Our offer is subject to change without notice.

 

Purchase or delivery agreements which you make with us - including orders for shipment to or from other countries - are subject to German law.

 

Place of jurisdiction:
The place of jurisdiction is Hannover, Germany provided that both parties are general merchants.

 

All displayed prices include the currently applicable VAT for Germany.

 

All photos and illustrations on our web site and printed materials are protected by § 72 of the German copyright laws.

 

All supplied goods remain the property of Nicola Krämer until they are fully paid.